Questions, answered properly

Check-in is from 4:00 PM and check-out is at 11:00 AM. We will hold your bags before and after, at no charge. Early check-in and late check-out are free when we have the room — ask at the desk, or add a guaranteed 2:00 PM checkout to your booking for $45.

You must be 21 or over to check in, to be on the casino floor, and to buy or consume alcohol. Guests under 21 are welcome as additional occupants with an adult, and are welcome everywhere on the property except the gaming floor, the adults-only pool and the 21+ venues after 8 PM. Photo ID is required at check-in and may be requested on the floor at any time.

The resort fee is $39 per room per night plus tax. It covers high-speed Wi-Fi for up to six devices, the 24-hour fitness floor, pool access including towels and chairs, local and toll-free calls, and the printing desk. It is mandatory and is shown in your total before you book — we do not reveal it at check-in. Ember and Solstice members have it waived on member-rate stays.

Yes. Self-parking in the garage is complimentary for everyone, guest or not. Valet is $25 per day and free for Ember and Solstice members. There are 22 EV chargers on levels 2 and 3, billed at cost.

On the Flexible and Member rates, free until 4:00 PM Pacific two days before arrival; after that we charge one night's room and tax. The Advance Saver rate is prepaid and cannot be refunded or changed. Package rates carry their own terms, which are shown before you pay.

Dogs up to 50 lb are welcome in Rooms and Suites for $75 per stay, two per room. We provide a bed, bowls and a map of where to walk them. Service animals are always welcome at no charge and do not need to be registered in advance.

Every public area, restaurant, pool and gaming area is step-free, and we have 38 accessible rooms including roll-in showers, visual alarms and bed shakers. You can request accessible features in the booking flow or by calling us. See our accessibility statement for the detail, including how to reach us if something is not working.

The casino floor and a designated section of the high-limit salon permit smoking. Everywhere else — all guest rooms, all restaurants, the pool deck and the theatre — is non-smoking, including vapes. Smoking in a guest room carries a $350 recovery fee.

Lumen Rewards members can request a win/loss statement for any calendar year through the rewards desk or by calling the number at the bottom of this page. We issue them from mid-February for the previous year. These are provided as a courtesy and are not a substitute for your own records or tax advice.

1200 Vista Sendero, Henderson, NV 89011 — about 25 minutes from Harry Reid International Airport, 30 from the Strip, and 20 from Lake Mead. The airport transfer is $65 one way, or take the 212 if you would rather not.